Mandvi Singh, Managing Editor

Today, AI integration might seem to be an old tale, however it’s proliferating dynamically across sectors. As AI technology has overwhelmed the businesses, CPaaS (Communications Platform as a Service) is acting as a smart tool enhancing communication smartly. CPaaS (Communications Platform as a Service) tool, being a cloud-based platform allows developers to embed real-time communication features like voice, video, and messaging into their applications using APIs and SDKs. CPaaS not only enables businesses to build custom communication experiences, but also reduces the challenge to manage with complex telecom infrastructure. Essentially, CPaaS acts as a set of building blocks for communication, allowing developers to integrate features like SMS, voice calls, video chat, and chatbots into their applications.

Today, CPaaS landscape is experiencing transformative growth owing to its simplicity, cost, flexibility and scalability, omnichannel readiness, and security and compliance. Especially the Indian CPaaS landscape is experiencing transformative growth, driven by the rapid digitalization of business communications and customer engagement channels. According to Mordor Intelligence reports, the Indian CPaaS (Communication Platform as a Service) market is estimated to be worth around $1.01 billion in 2025, and is projected to reach $3.06 billion by 2030, registering a CAGR of 24.83 percent. There are numerous entities engaged in driving this growth. Through the current edition, ‘10 Best CPaaS Solutions Startups – 2025’, Startup City magazine strives to spotlight a few recognized startups owing to their promising CPaaS solutions. Read to know more about them.

 Looking forward to your esteemed suggestions!