Pandemic or No Pandemic, Delivery Service is Here to Stay

Technology is the essence of modern-day life. Intertwined with every aspect of life, digital technologies have brought about various changes in our everyday lives, making several activities much easier. One tech trend that seemed to have pick up pace rapidly over the last few years is delivery service. You want groceries delivered urgently? There's an app for that. Want to send important documents across town? There's an app for that. Midnight cake delivery for a loved one's birthday? Yes, there's an app for that too. Irrespective of your requirement, there are startups that have cracked the code to B2C, B2B and B2B2C delivery and help consumers save time, money and energy.

In 2019 Infoholic Research estimated that growing penetration of Internet and smartphones, especially among the lower-income groups was going to facilitate widespread adoption of home delivery services all across India. The segment was expected to grow at a CAGR of over 23% percent during the forecast period 2019­2025. Altering consumer lifestyle and increased consumer spending were other factors believed to provide further push to the segment.

While the estimates were positive till 2019, they have become stronger ever since the pandemic hit. 2020 will be remembered as a watershed moment in terms of technology adoption across India. As the country was placed under strict lockdowns since mid-2020 which still continue sporadically in various regions, Indians had to turn to online delivery service providers. Other than the established players such as Amazon, Flipkart, Dunzo, BigBasket that have ruled the delivery market, it was interesting to see cab aggregator Uber, food delivery giant Zomato, pizza delivery chain Domino's, e-pharmacy NetMeds and various other players enter the space of grocery delivery. Other than these established names, the market also opened up for hyper local startups that cropped up in various corners of the country.

The writing is pretty clear on the wall, delivery service as a concept is here to stay.

Do let us know your thoughts.