LiaPlus AI, an AI-powered customer support automation platform, has secured Rs.2 crore in seed funding, led by Gurugram-based angel investment firm Inflection Point Ventures. The funding round also saw participation from Chandigarh Angel Network, Growth Sense, and Growth91.

The round also included participation from Chandigarh Angel Network, Growth Sense, and Growth91. The startup intends to utilize the funds for expanding its team, establishing global partnerships, and enhancing its technology.

The startup plans to use the capital to expand its team, establish global partnerships, and enhance its technology.

Founded by Smridhi Seth (COO) and Shailesh Jaiswal (CEO), LiaPlus offers AI-driven customer support agents that provide 24/7 assistance in 18 languages, including English, Hindi, and Arabic. These AI assistants not only handle customer interactions but also perform post-call actions like sending emails and WhatsApp messages, allowing businesses to focus on strategic decisions and networking.

The platform integrates with over 6,000 apps and features an intuitive, user-friendly dashboard. “LiaPlus AI is not just automating calls; we’re transforming the way businesses engage with their customers, making every interaction smarter, faster, and more meaningful," said Seth.

Shailesh Jaiswal holds a Master's degree in Organizational Behaviour from the University of Delhi.

Being an AI researcher and entrepreneur from India, he has gained considerable expertise in consulting with global corporations, specializing in rapid engineering as well as automating sales processes and customer support.

Alternatively, Smridhi Seth is an accomplished graduate of the University of Delhi with a master's degree in MA; boasting over five years dedicated to research and development, behavioral analysis and data science.

Working across healthcare, hospitality, and technology sectors, she has leveraged AI to fuel growth and drive innovation for her clients.

LiaPlus AI claims to have built a strong market presence, forming strategic partnerships in India, Africa, the Middle East, and Australia, with a focus on the BFSI and e-commerce sectors.

The platform is tailored to meet regional demands, offering support in local languages to deliver personalized and effective customer service in these diverse markets. This localized approach allows LiaPlus AI to address unique market needs, driving success across multiple regions.

CEO Shailesh Jaiswal mentioned,"LiaPlus AI is more than just a product; it represents the evolution of customer support solutions. Backed by IPV, CAN, and Growth91, we are in a prime position to revolutionize the industry. With our innovative approach, we aim to transform how businesses interact with their customers. Our focus on advanced technology and efficiency will set new standards and benchmarks in AI-driven customer service.”