Uniphore, a conversational automation firm, has raised $400 million in a funding round headed by foreign fund NEA, March Capital, and other existing investors as well as new entities, valuing the company at $2.5 billion. With this round, Uniphore's total fundraising has surpassed $610 million, valuing the company at $2.5 billion.

The funding will be used to enhance the company's technology and market leadership with improvements in voice AI, computer vision, and tonal emotion, as well as expand its operations to North America, Europe, and Asia-Pacific, according to Umesh Sachdev, cofounder and CEO.

Companies have recognised the value of excellent customer interactions on their brand image and customer loyalty, and the market for automating corporate dialogues has exploded in recent years. As a result, many companies are relying on artificial intelligence and automation to provide seamless client experiences.

With this investment, NEA's Hilarie Koplow-McAdams will join the Uniphore board of directors, he said.

Uniphore is a technology startup that specialises in conversational automation. Uniphore is a company that sells software for conversational analytics, assistants, and security. The corporation includes operations in the United States, Singapore, India, Japan, Spain, and Israel, as well as twin headquarters in Palo Alto, California and Chennai, India. Its solutions assist up to 75,000 customer service representatives in around 160 million monthly contacts.

Uniphore is the global leader in Conversational Service Automation (CSA), a system that integrates artificial intelligence, automation, and machine learning. Uniphore is focusing on talks to disrupt an obsolete customer service model and bridge the gap between humans and machines. We make it feasible for every caller's voice to be heard completely.