Separator raises $10 million funding led by Battery Ventures, Nexus Partners

Separator, an AI-powered customer and field service software firm, has raised $10 million in a funding round led by existing investors Battery Ventures and Nexus Venture Partners.

The company, headquartered in San Jose, California, plans to use the funds to grow its product and customer success teams in the US and India. Bill Binch, operating partner at Battery Ventures, will join the AI startup’s board of directors once the deal is completed.

Founded in 2020 by Vinay Saini and Niken Patel, Neuron7 leverages AI and natural language processing (NLP) to help service organisations overcome challenges and improve service metrics.

“Knowledge in an enterprise is siloed. Support, field service, and engineering expertise is spread across systems, data and experts,” said Patel.

“Rethinking the way knowledge/intelligence is captured and shared across silos in the enterprise, creates an enterprise-wide Resolution system of record,” he added.

The Neuron7 Service Intelligence Platform is a cloud-based service that extracts intelligence from an enterprise's data and its people. This collective intelligence is turned into actionable predictions that help people diagnose and resolve issues quickly.

Neuron7 claims to have been deployed by companies such as Keysight Technologies, Xilinx, Parkview Healthcare, Softtek and others since its launch.

“We’re thrilled to be increasing our investment in and strengthening our partnership with,” said Abhishek Sharma, managing director at Nexus Venture Partners.

“We like Neuron7’s vision of using AI and NLP to help customers resolve any issue within seconds and turn customer service into a profit centre,” he added