Dhiraj Singh
CEO
Vaiu AI was founded by Dhiraj Singh to transform communication through generative AI, eliminating hold times and enhancing interactions. He emphasizes, “Our journey began with the belief that domain-specific AI can ease lives. We identified a gap between generic AI tools and the needs of industries like healthcare and finance, inspiring us to develop AI employees that think, adapt, and communicate like humans, tailored to industry data and workflows”.
Differential Aspects
Being one of India’s first companies to enable real-time emotion detection across omnichannel platforms, it provides it employees with the ability to respond with empathy, precision, and cultural sensitivity, something most AI systems lack. By combining emotional intelligence with automation, it reduces friction in customer inter actions, improves satisfaction, and drastically cuts operational costs.
In terms of solutions, the company offers SLM-powered (Small Language Model) AI employees purpose-built for specific domains. In healthcare, its AI receptionist and support agents handle appointment booking, patient queries, and follow-ups
in multiple Indian languages. In finance, its AI co-pilot automates reporting, receivables, payables, and financial insights.
By focusing on vertical-specific intelligence, Vaiu AI delivers solutions that integrate seamlessly into business operations and speak the language of the industry.
The Gravelled Journey
One of the toughest challenges for Vaiu AI was building domain-specific AI models where data is often unstructured and fragmented. To overcome this, it developed an automated AI data indexing and labeling tool, which allowed it to self-train its models with speed and accuracy. This innovation became the backbone of the company’s ability to scale across industries quickly.
Today, its system is designed to handle over 1M+ calls per second, enabling true parallel conversations on the same number. Unlike traditional IVR or call-center systems, its AI agents respond instantly, without the need to place callers on hold. Natural language processing, real-time intent recognition, and emotion detection together drive faster resolutions and significantly shorter call times.
Core Team & Industry Leadership
Vaiu AI operates on a scalable, cloud-native infrastructure that guarantees 99.9 percent uptime. Its AI systems adhere to strict enterprise compliance standards, including GDPR and HIPAA, ensuring the security of sensitive healthcare and financial data. Security and scalability are integral to the platform's design. The team at Vaiu AI combines young innovators and experienced technologists, including alumni from IITs, NITs, and top AI research labs, some having worked with pioneers like OpenAI. They prioritize agility and practical solutions over mere tech development.
Dhiraj says, “Our platform is API first and designed for plug-and-play integration. Whether it’s Salesforce, Zoho, HubSpot, or custom ERPs, our AI agents can seamlessly embed into existing workflows”. Hence, what sets it apart is that it doesn’t just integrate at a technical level, it ensures its AI understands the domain context of these systems, making automation smarter and more effective.
Future Plans
Looking ahead, Vaiu AI is excited about expanding into multilingual AI employees for India’s Tier-II and Tier-III cities, where accessibility and language barriers remain huge. On the technology side, it is building autonomous multi-agent squads that can manage end-to-end workflows, like finance teams or healthcare operations, with less to no human intervention. Its vision is to make Vaiu AI the go-to platform for AI employees across industries, not just tools, but teammates.
By focusing on vertical-specific intelligence, Vaiu AI delivers solutions that integrate seamlessly into business operations and speak the language of the industry.
The Gravelled Journey
One of the toughest challenges for Vaiu AI was building domain-specific AI models where data is often unstructured and fragmented. To overcome this, it developed an automated AI data indexing and labeling tool, which allowed it to self-train its models with speed and accuracy. This innovation became the backbone of the company’s ability to scale across industries quickly.
Today, its system is designed to handle over 1M+ calls per second, enabling true parallel conversations on the same number. Unlike traditional IVR or call-center systems, its AI agents respond instantly, without the need to place callers on hold. Natural language processing, real-time intent recognition, and emotion detection together drive faster resolutions and significantly shorter call times.
Vaiu AI prioritizes agility and practical solutions over mere tech development
Core Team & Industry Leadership
Vaiu AI operates on a scalable, cloud-native infrastructure that guarantees 99.9 percent uptime. Its AI systems adhere to strict enterprise compliance standards, including GDPR and HIPAA, ensuring the security of sensitive healthcare and financial data. Security and scalability are integral to the platform's design. The team at Vaiu AI combines young innovators and experienced technologists, including alumni from IITs, NITs, and top AI research labs, some having worked with pioneers like OpenAI. They prioritize agility and practical solutions over mere tech development.
Dhiraj says, “Our platform is API first and designed for plug-and-play integration. Whether it’s Salesforce, Zoho, HubSpot, or custom ERPs, our AI agents can seamlessly embed into existing workflows”. Hence, what sets it apart is that it doesn’t just integrate at a technical level, it ensures its AI understands the domain context of these systems, making automation smarter and more effective.
Future Plans
Looking ahead, Vaiu AI is excited about expanding into multilingual AI employees for India’s Tier-II and Tier-III cities, where accessibility and language barriers remain huge. On the technology side, it is building autonomous multi-agent squads that can manage end-to-end workflows, like finance teams or healthcare operations, with less to no human intervention. Its vision is to make Vaiu AI the go-to platform for AI employees across industries, not just tools, but teammates.
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