Bombax: Technology Enabled Express Logistics Company

Chaitanya Sinh,CEO/Partner

Chaitanya Sinh


Launched in the year 2017, Bombax was created to address the gap in the Express Segment of the domestic logistics market. Understanding the demand by customers for quick and agile channels to deliver at their door-steps, the company established new standards in speed and services. Today, it is known as India's premier technology-enabled express logistics company with a customer-centric approach and the quickest delivery turnaround times (TATs) in the Industry.

As the fastest growing super express delivery brand, it adds value to various segments like delivering legal documents, critical machinery parts, lifesaving medical supplies, perishable & gourmet food, high value fashion & lifestyle products, and more. The company's Hub + Spoke model allows it to control the quality of the crucial first mile / last mile segments as well as address other avenues for value creation.

The Asset Light model for network expansion also allows the company to expand its pincode footprint using a mix of CoCo and FoFo set ups pan-India. "We believe that with the right people, processes, and technology to analyse the metrics of time, costs, efficiency, and productivity, we can build a world-class logistics company that is agile and sensitive to customer demands," says Chaitanya Sinh, CEO/Partner.

The Best-in-class Services
In case of urgent shipments, Bombax offers
multiple solutions from Sameday to Overnight Services, which are "products" with set SLA's or even Next Flight Out (NFO) service that gives the client complete flexibility of booking. The company has created its own "hubs" near every key airport in India. Also, the staff at each hub operate 24 hours/day, allowing the company to leverage its trained talents + proximity to the airport to connect shipments on available flights anytime during the day, making the network agile and responsive to customer needs.

Having Speed with Safety and Service with Quick Responsiveness at the core of operations, the company has built a robust technology platform to book, track, and update customers on the status of the shipment. "It is very crucial to retain customers and make them feel valued. We have become the strategic partner and go-to platform for thousands of online and offline sellers by keeping `customer experience' as the key success mantra," he mentions.

Bombax has its offices with delivery infrastructure (hub & spoke) in 10 major Indian cities and offers the full suite of express logistic solutions at the pan-India level

Bombax is the only company in India that offers same-day inter-city services. It believes that customer preferences supported by adequate infrastructure will be instrumental factors in demand creation. Therefore, the company set its sights on creating a comprehensive D2D network that can serve current and future customers' needs.

In the eCommerce space, Bombax has built standard API's for booking, tracking, and label printing. The company is in the process of becoming a full-suite logistics company catering to all sectors and offering various multi-modal services that include time-sensitive and price-sensitive options on Air / Surface.

League of its Own
Bombax started with a limited network of four cities (BOM / DEL / BLR / PNQ) catering to shipments that needed time-definite service. Today, it has offices with Last Mile delivery infrastructure in 10 major Indian cities and offers the full suite of express logistic solutions at the pan-India level. Popular amongst the B2B trade, Bombax is looking forward to network expansion with 100+ new connections in the next 12 months. The brand is planning for Plug & Play service and Pick-Ups & Drop-Offs optimization for B2B / B2C solutions. It is also eyeing to become a dominant player in this space by offering Hyper-Local Captive Demand Service.