ETISAL International: Fostering Businesses through Innovative Outsourcing Solutions
Assistant General Manager
Initially, envisaging the international market foray and industry meltdown, ETISAL did a strategy refresh and started India to India (Domestic) business. In February 2014, ETISAL India bagged its first account for 50 (FTE) by one of the largest B2B e-Commerce market place and moved to a plug and play center in Gurugram IT park. Within two years of inception, the company grew from
ETISAL resonates the values of its parent group to deliver quality services, enabling client partner to focus on the core business
Driven by Excellence
ETISAL offers all kinds of customer and back office processing services like account management, customer care, technical support and several more corporate services. The team is deft in HR management services like training and retaining, payroll, C&B management and career development. Along with that, ETISAL caters technical support at all levels and infrastructure outsourcing that include parking models, seats rentals, overflow services and CRM application outsourcing related services.
As a startup in India, the company resonates the values of its parent group to deliver quality services, enabling client partner to focus on the core business. ETISAL has delivered complex business outsourcing needs where Spike Management were on an intraday basis. For a global B2B e-Commerce client who wanted PAN India customer outreach, systematic
ETISAL is well versed with operations of different segments like telecom, automotive, banking & financial and food & beverage and well equipped to draw the best solution possible. Company’s esteemed clientele includes the likes of Microsoft, VMware, Etisalat, Burger King, McDonalds and many more such giants. As cherry on top, the company has been awarded as ‘Number 1 BPO Supplier of Choice’ by its clients from last two consecutive years.
Vibrant Culture for Vibrant Future
Since its inception, ETISAL has been growing 35 percent year-on-year and aims to retain the growth to transform itself into a matured phase. Taking note of the 200 plus employees majorly being in the age bracket of 22-24 years, the company maintains a vibrant, young and caring work culture. ETISAL is engaging its employees with all new-age technologies allowing them to do out of office hour activities. Following the footsteps of its parent branches in Egypt and Middle East, ETISAL India aims to be a 3000 FTE company by 2020.