Despite all these growth elements, India does not have the best healthcare sector in the world because a critical factor is absent-proper back-office support which delays the treatment process. This entire paragraph has to be changed to talk about US healthcare not India health because BIS is doing back-office work for US not India.
The revenue cycle management industry is expected to hit the mark of $300 billion with a tremendous potential for care-oriented service operation for the consumer with the priority of driving profitability for consumers. This is where Business Integrated Services (BIS) comes in. The company primarily aims to fulfil the industry's most significant drawback i.e providing back-office support to industry operators through an unrelenting pursuit of excellence.
NambiRajan, the Country Head of BIS says, "BIS can take over the entire functions of the practice or hospital, starting from scheduling to collecting the money from patients. Also, we give them technology solutions, management solutions for their accounts & finance areas, software solutions, data solutions and compliance management. BIS is in a niche position compared to any other competitor in India."
The company was founded to cater to the needs of physicians, clinic groups, ambulatory surgery centers and hospitals. It also possesses its own workflow plat-form which is a standout feature compared to any other company that gives the same services.
What makes BIS Unique?
BIS was established for catering to the management needs of healthcare market in the US due to a dearth and under-availability of talented resources in 2019. Within a short span of time since its inception, BIS has been able to provide a quicker turnaround to its consumers along with overall increase in efficiency and lowercost.
Nambi adds, "Our quality of work is driven by supportive visionary leadership with proper planning, targeted education and training, availability of resources, skill sets to perform the operations, effective management of resources, employees and processes, collaboration and cooperation among all stake holders are the key factors that have motivated us to establish the back-office support in India. Executing perfection is our mantra, the key to our organization and that is our DNA."
The Robust Management System of BIS along with its deep connects to the departments of RCM Cycle makes it a turnkey solution provider. BIS provides a transparent workflow from apex management to sub-ordinates which increases client confidence and assures of the ability to the track regular happenings and regulate the pace of operation. It focuses on clear and complete flow of information from top management to ground level associates that maintains a transparency of operations relating to cash reimbursements.
Perfection in Execution
According to reports, in the last 20 years, Chennai has evolved into a tech-savvy city. Nambi, says, "Chennai has far more skilled and talented graduates coming out each year unlike other cities because most of the Chennai families insist their kids take studies seriously and put them on the right track even from 8th standard. Chennai has good English-speaking talent apart from the tech-savvy skills which is a great advantage for our company."
Our quality of work is driven by supportive visionary leadership with proper planning, targeted education and training, availability of resources, skill sets to perform the operations, effective management of resources, employees and processes, collaboration and cooperation among all stake holders are the key factors that have motivated us to establish the back-office support in India. Executing perfection is our mantra, the key to our organization and that is our DNA
BIS possesses supreme facilities like DLF and SEZ zones that make the company the perfect Chennai startup to work for. Unlike the other companies, BIS targets the audience of Chennai because Chennai professionals have very high work ethics, and are highly talented, committed, and hard-working. Nambi adds, "Our quality of work is driven by supportive visionary leadership with proper planning, targeted education, and training. These are our motivating factors. How-ever, executing perfection is what makes our organization different from the others in this genre."
Workplace as a Second Home
Nambi says, "At BIS, we foster an environment where work is our second home, we truly mean this. Our core values of integrity, respect, care for employees & service to customers form the foundation for our day-to-day life at work. Prioritize onboarding and training, a pleasurable employee experience is our prime target. We continuously strive to create a comfortable work environment and conduct regular check-ins to ensure a safe and comfortable work environment to our staff." To sustain the market position, growth, and brand image, BIS provides its employees with a working environment made up of integrity, respect, care for employees, and service to customers.
The company continuously strives to create a comfortable work environment and conduct regular check-ins to ensure a safe and comfortable work environment for our staff. Policies of BIS are framed to make a profitable and equitable work-place for all. Regarding the company's remuneration system, Nambi states, "We have multiple benefits for the employees, where staffs are incentivized if their performance is average, good, very good and top performers." BIS believes that the benefits of diversity in the workplace are immense. It helps the company gain an adequate reputation to differentiate itself from the other startups in 2021."
BIS has a very strong core leadership comprising their CEO Dr. Rodolfo Gari, COO, Tracie Gari, SVP-Rekha Rajan, Country Head- Nambi Rajan and HR Head- Emili Valentina. Individually they offer tremendous industrial experience that has established BIS in the market in the short span. The upskilling of the workforce occurs through in house leadership training program of BIS named LEAD+which is basically a program for nourishing young, talented and enthusiastic associated for grooming. The program provides an exposure till 1st level leadership as Trainee Team Leader. The sole of BIS's LEAD+ training program lies in increasing leadership capacity by identifying and providing the help needed by new leaders to refresh and build their leadership skill.
Nambi says, "Our Leadership team has set the tone for a positive work culture that taps into every individual employee's unique strength and motivation. Our model for work-life balance demonstrating respect for people's lives away from work, to promote work-life integration and the growth opportunities drives our employees to perform better and exhibit higher levels of satisfaction and commitment, while creating positive relationships with the employees across the board.
The current annual revenue for BIS is $15M with significant operations in Colombia, South America, Tam-pa, Florida and Chennai, India. BIS's employees' journey is filled with events that represent the most important milestones in their work lives. The company carefully plans its employee development program and ensures to reach its KPIs related to employee retention. "The road map for BIS is apparent. We are planning to grow from 500+ to 1000+ employees in the next one year. We are looking at bringing in strategic partners in the USA to bring more clients. Once we bring in more clients, this directly will have an impact on employee growth." concludes Nambi.