HandyServices.In: A Complete Home Services Provider

(LtoR)PiyushDixit&Saurabh Shah, Co-FoundersThe year was 2013 when Saurabh Shah shifted to Ahmedabad from Chennai. At that point of time, he came across several problems pertaining to finding people to the odd jobs for his old home which he was planning to renovate. Finally, he got hold of them through his architect. However, there were difficulties at his work to be done in a stipulated time as he had to manage different contractors and agencies who were not in sync with each other. Saurabh was fresh from college and was searching to start something on his own in the service sector. He did a market survey and found most of the households and corporates were facing the same issue. Later through a school friend who was also studying in IIT Roorkee, he got in touch and pursued Piyush Dixit to join him and take this idea forward. This marked the beginning of Handy Services.In.

“Once we started operating in December 2014, we started getting feedbacks from customers to provide services in odd hours of night. Hence, we began providing services in the night with a little premium fee as we have to pay our technicians the same. This is only possible as we have our
technicians on our payroll which helps us to maintain customer satisfaction, on-time completion of work, safety of our clients and all in all maintain 95 percent satisfied and happy clients,” speaks Saurabh. has invested 1Cr. in addition to the revenue earned after serving more than 13,000 customers

Solving Daily Home Problems Staffed with specialists from different domains of electrical, electronics, plumbing, carpentry and IT networking, today, Handy Services.In keeps its major focus on home maintenance and repairing services in which some of them are emergency services like plumbing, electrical and carpentry. "We are the only player in this domain who is offering these services as emergency, providing the services 24X7 and in emergency case the turnaround time is less than 60 minutes. We do proper background verification of our technicians and every time we hire technicians, we do it only through references. All the tools, machines and safety equipment are provided to technician by us," he says.

As a professional service provider, team Handy Services.In uses different techniques for turn-key projects scheduling and controlling like Gantt Charts, life cycle curve approach where Cost and staffing levels are low at the start, highest during the intermediate phases, and drop rapidly as it draws to a completion. “We have defined the check points for quality
testing at every step of the process. We use Check box approach, quality testing matrix, and resources allocation matrix," informs Piyush Dixit, Co-founder & COO.

He further says,“The best advantage to the clients here is that they do not have to give their time for management of projects. We assure timely completion with set benchmarks.”

The Road Ahead
Over the years, the company has expanded its operations to remote areas of Gujarat such as Surendra nagar, Limbdi, Himmatnagar and Amreli. Currently they have more than 400 active Maintenance Contracts of various corporates, Societies, Individual owners such as Deep Industries Limited, Johnson Controls-Hitachi Air-Conditioning Limited, Axis Bank, DB Schenker, Tata sky, Radio City, Lubi Electronics, Ratna Developers, Honeywell Automation and many more. “Our corporate Tie-ups are with the companies such as OYO Rooms, Hafele, Shell, Jaaz Corporation, Flipkart,” mentions Piyush.

At present, the total revenue has crossed the Rs.1.5Crore mark and they invested 1Cr. in addition to the revenue earned after serving more than 13,000 customers. "We have achieved sustainable growth in this segment and have achieved operating profit since last one year.Our future plans include expanding our services in other states after raising funds for about Rs. 4-5 Crores," he concludes.