Piqyu: Bringing Unique Value Addition in the Last Mile Services Segment

 Prashant Reddy,   Co-Founder & CEO

Prashant Reddy

Co-Founder & CEO

In recent years, there has been significant growth in the Indian last-mile services segment. This growth can primarily be attributed to online retail growth and increasing penetration of e-Commerce in the country. Especially after the onset of the pandemic, online delivery has become a crucial part of everyone’s lives as everyone has started shopping online to avoid physical contact.

Over the years, aside from positive government policies, there has been a plethora of other factors that has contributed to the growth of the sector including supply chain optimization, technological advancements, globalization, e-Commerce demand, and economic growth.

Piqyu is one pioneering business organization that has been able to make impressive strides in the last mile services domain owing to its commitment to never compromise on quality. This passion to achieve excellence has also helped the company to create a niche and develop into one of the most trusted players in this vertical.

Driven by its Pursuit of Excellence
Piqyu provides last-mile delivery services to all the major Food/ Grocery/e-Commerce delivery companies. The company is also into warehouse management for D2C brands to help these brands reach their customers through their warehouse setups and last mile integrated delivery services. Any new entrant in the market can collaborate with Piqyu and
start accepting orders wherein it takes care of the complete logistics requirement. To cater to the varied requirements of its clients, Piqyu has created a diverse service portfolio and talking more about its services, Prashant Reddy, Co-Founder & CEO says, “We offer a myriad of services including-Commerce logistics, dark store setup, inventory management, warehousing, fulfillment, mid mile, last mile deliveries, and hyper-local deliveries.

We also are involved in supplying Phlebotomists for diagnostics and health companies, and are specialized in Medicine delivery for industry giants”. Even when offering such diverse services, Piqyu ensures that its clients are satisfied with its services and this has helped the company to make a name for itself in the industry.

The company’s clients can avail additional benefits including first mile pick-up, secure packing as per the brand requirements, coware housing facilities, collect, sort and store, pick and pack services, RTO (Return To Origin), frequent quality checks, and in-house manpower from its warehouse management services which act as a testament that showcases Piqyu’s commitment to go the extra mile to ensure customer satisfaction.

Aside from this, the company also offers EV vehicles to riders, referrals, cloud storage, quick commerce, and e-Commerce services. Having started operating with one city in 2020, Piqyu has grown to 27+ cities within a short span. While it is the key operator in tier-two & tier-three cities, including the metro, it owns a 1500+ fleet size, covering over 1500+ pin codes. The company has also employed over 1500 employees and offers services to more than 20 clients.

“Our customers are very satisfied with our services, and as a result, we experience growth. We are highly adaptable and responsive, and we have been able to quickly onboard new clients, particularly during times of crisis in specific regions, sometimes within 24 to 48 hours. Our distinctive training program fosters a customer centric culture, empowering every team member to take ownership of the brand.

The most significant aspect of our success is that we have translated this into replicable and efficient processes that are difficult to match in terms of cost and effectiveness. As a result, we have achieved an impressive 600 percent year-over-year growth”, shares Prashant.

Evolving with the changing times, Piqyu aspires to continue its growth and expand its horizons even more. Constant innovation and consistent improvement are embedded in the company’s philosophy and going forward, it is aiming to reach greater heights and develop into trail blazers in the industry. With all this, Piqyu is aspiring to be the epitome of quality and customer-centricity in the lastmile service providers vertical.