Repair Maniac: Your Trusted Partner for all Appliance Repair Service Needs

Narendra Singh Sekhawat & Prashant Malik,Co-FoundersNarendra Singh Sekhawat – an experienced team leader with a demonstrated history of working in the IT and service industry – came across an appliance repair and service centre that was charging a lump sum amount to service an AC (which was done just by cleaning the filters). Investigating further, he came to know that it’s an unorganized sector where centres are charging for something else and doing something negligible, which led to an idea of creating a platform that will cater to the needs of all the appliances, whichever brand, under one roof. Kolkata is emerging as the fastest-growing startup hub in India offering immense opportunities to channel the resources in creating something unique benefitting the end-users i.e., services at the doorstep are just a call away. At the same time, with the growing market and mindset, the ultimate thought of providing services as per the customer’s convenience and at a reasonable price can be put into reality in no time. This led to the birth of Repair Maniac.

Repair Maniac is your appliances improvement expert offering repairing services of all the home appliances including, TV, refrigerator, AC, geyser, microwave, washing machine, and induction. The company ensures effective delivery of services where each customer’s work goes
through a few stages, and the team continuously focuses on narrowing the time gap between the stages. It follows strict deadlines, and in case there is a chance of any delay, that work is taken on a priority basis. The enterprise which started its operations in 2017 with just two people today has grown profoundly to a team of 20-25 professionals. It is growing in the B2C segment and also focusing on the B2B segment. Some of its clients are RCGC, Bazaar Kolkata, Cafe Dugout, Hotel De Sovrani, Jai Ambey Transport, and more. Prashant, Co-Founder of Repair Maniac, says “There are no investors and mentors behind Repair Maniac. We have learned everything from books and online. The motto behind providing service is to cater to the needs of the customers. We aim to provide the best services, keeping the best technicians, without any hidden charges from our end customers. Considering everything, we are expecting a 200 percent growth in our business.”

Repair Maniac has a team of passionate professionals with the right mix of seasoned veterans and newbies who helps in developing and generating out-of-the-box ideas and maintaining top-notch quality

Repair Maniac has a team of passionate professionals with the right mix of seasoned veterans and newbies who helps in developing and generating out-of-the-box ideas and maintaining top-notch quality. The workflow is dynamic and connected, connecting each department to another, thus maintaining speed and accuracy. The company follows a basic structure where the team is divided into various departments. The team prioritizes the B2C segments, whereas the company’s partners individually handle the B2B segment to avoid any negligence. It also has a call centre set up with IVR with a goal to provide the best service and leave no stone unturned. The whole team is dedicated to reach every corner, providing a single number as a one-stop solution for all the appliances in their home and office. “Even though we are a startup, we have separate departments to handle separate dimensions where hierarchy is maintained. Generally, service startups work with individuals on a commission basis, while we have a proper team working fully in our organization,” they add. With a vision to become the number one choice for requirements like repairing, servicing and maintenance of their appliances, Repair Maniac aims to reach its presence nationwide in the next five years. It also envisions making inroads into Tier 2 cities shortly.