Innovators. Disruptors. Gaming industry veterans. Currently at $1 billion pegged to grow to $5 billion by 2028, skill based real money games industry is plagued by player’s retention which was identified as the key accelerator by Sachin Uppal and Sudip Mitra, who launched their gaming startup, Tripsy Games in December 2023 and have hit over half a million in a short span of six months. The industry was also challenged by fast changing regulation and with their collective background of over 30 years of experience in the gaming industry, Sachin and Sudip, leveraged their expertise to launch India’s first and only RMG startup with an innovative membership model.

Founded to disrupt the Indian gaming industry, Tripsy Games started with Indian Rummy and now offers the leading skill-based card games like Rummy and Poker, with over 10 million online players as part of the network. More than just a gaming venture, they are a community of passionate gamers dedicated to providing the most rewarding gaming experience.

“Our entire startup is built around the most rewarding experience with the best returns for player’s time and money. And our membership based model akin to offline clubs, is built around retention and customer experience”, shares Sachin Uppal, Co-Founder & CEO.

Challenges to Player Triumphs

Tripsy Games offers a variety of exhilarating rummy variants, such as pool, deals, and points rummy, each with its own set of challenges and rewards. With user-friendly tutorials and a diverse selection of games

tailored to various skill levels, the venture ensures an engaging experience for players. Its key features include various games, instant payouts, top-notch security, secure payment gateways, 24/7 customer support, and fast-paced gameplay.

“Through our membership model, players pay a small monthly fee for access to games without additional charges per hand. This boosts player engagement and retention. The membership covers instant revenue back, transaction fees, free tournaments, unlimited deposits/withdrawals, and 24/7 multilingual support. Rigorous security measures ensure player safety with instant withdrawals, KYC verification, RNG certifications, and trustee oversight”, shares Sachin.

The venture envisions adapting to emerging immersive gaming experiences via platforms like Apple Vision Pro and Meta Quest, prioritizing the user experience as these technologies evolves. Its success hinges on a dedicated team culture emphasizing customer-centric innovation. Open communication and a flat structure foster agility, ensuring alignment with evolving market demands. This approach fosters a rewarding player experience, driving sustained engagement and growth.

Nevertheless, Tripsy Games has encountered numerous challenges typical of startup ventures. From assembling a competent team to navigating regulatory hurdles and securing funding, each stage has presented its obstacles. However, the venture has fostered an environment of open communication, allowing team members to collaborate on solutions. Regulatory challenges, such as taxes and retrospective taxation, have impacted investor sentiment, but the venture remains optimistic about potential government revisions to improve the gaming landscape.

Tripsy Games places great importance on customer feedback, viewing it as an invaluable tool for refining and enhancing its services. The venture has implemented various initiatives based on customer input, such as industry-leading rake back offers, instant withdrawal capabilities, and a seamless friend referral program. These features have garnered positive testimonials from players, affirming their satisfaction and appreciation for the commitment to providing a rewarding gaming experience.

"Despite inevitable challenges, such as where players lose games, we remain committed to addressing concerns and improving overall player satisfaction. By actively listening to and addressing feedback, we strive to continuously enhance its offerings and ensure that players receive the best possible gaming experience”, says Sachin.

Looking ahead, Tripsy Games envisions potential expansion into international markets. However, the immediate focus remains on catering to the preferences and needs of the Indian gaming community. By closely collaborating with players and identifying opportunities to develop games that resonate with local audiences, the venture aims to solidify its presence in the Indian market while exploring avenues for future growth on a global scale.