In recent years, the Indian startup ecosystem has taken off and been self-concentrated ­ driven by factors such as major financing, consolidation activities, emerging technologies, and a burgeoning domestic market. Many startups in India have entered the industry either unearthing an entirely new market or gaps in existing markets or product lines.

Vijender Jain, a seasoned contact center technology expert, has 15 plus years of experience managing multinational customers. Vijender has started Zenius IT Services, a startup providing Professional Services, Digital Transformation, Engineering Services to customers in the Customer Experience Space. Zenius offers services for major customer experience solutions on Avaya, Mavenir, Cisco, AWS Connect, Genesys, Verint and Twillio. Vijender and his professional team come with several years of business experience and a highly motivated set of experts.

He heads an accomplished, committed and enthusiastic team, acquainted with the industry and consumer requirements. The organization has three core members in the team; Vijender takes care of running the operations, Sales and Business Development. SaikumarJagadeeswaran takes care of Digital Transformation and Engineering Services, and Manojkumar Selladurai takes

care of Avaya, Cisco, AWS Connect and other product professional services and training services.

The Indian IT services industry is undergoing transformation and positioning itself to serve its customers better in the current pandemic situation. Zenius quickly raises to the occasion and provides support to customers without any interruption on the service. Zenius can leverage the current situation and help its customers in the customer experience industry to make a better transition and support their end-customers in the current pandemic situation.

Top-Notch Services and Solutions
Zenius started to focus on providing services as the organization saw that providers offer assistance but are limited to OEMs and unable to provide the best options for customers. Zenius recommends the solution and then ensures that the solution is also implemented and successfully supported by partnering with customers on a complete transformation journey. The organization provides Professional Services, Digital Transformation, Managed Services, Training Services to the customers. The organization likes to collaborate with the client right from the start and work with them to choose a solution, deploy it and support it. Zenius consumers benefit from a process-driven approach and the organization's ability to deliver solutions on schedule and with high efficiency. The organization also provide Upgrade Services which include solution upgrades be it a minor dot upgrade or major release upgrades.

Zenius recommends the solution and then ensures that the solution is also implemented and successfully supported by partnering with customers on a complete transformation journey

Recent Growth and Upcoming Developments
Zenius has grown 200 percent in terms of revenue and the funnel looks quite exciting. The organization has customers currently in the US, APAC, and India region. The organization has delivered a significant product to a US customer, which was delivered on time and is in production for a couple of months now without even a single issue reported. The company has delivered projects in the following domains Banking, Utilities, Healthcare, Telecom. Zenius is pushing forward to drive development in Customer Experience and build a number of products that the company is focusing on. The organization is focusing to expand its horizon on AI & ML to provide automation solutions and marching towards the goal.