How Tech HR Is An Enabler Of Employee Experience

Helping businesses to implement human resource technologies according to business requisites for people happiness and better return on investment.

Picture this crazy scene. Sitting in your office, you're looking at the employee reports when something catches your attention. Negative employee experience is directly affecting your business outcomes. You hope to meet the HR team to understand more about employee experience. Then the most shocking thing happens. You realize that the lack of HR tech is making the processes inconsistent and affecting employees.

However, if your company wants to not just survive, but thrive, serious effort needs to be put into supporting employees. They want the processes to be easy, they want technology at their fingertips, and they want it now. HR tech will help you keep `employee experience' at the core of the organization's progress plans as tech helps create consistency which in turn creates transparency. For example, employees are working from different locations and for the organizations or HRs, it's not always possible to physically track the whereabouts of their employees. GPS tracking shows you the location of your employees in real-time and saves you time. HR tech is an enabler of newer possibilities for employee engagement.

Before adopting HR tech, understand your needs
When you're thinking of having HR tech, don't adopt any or every technology you see in the market. Make sure your requirements are covered. If you get it right, HR tech can play a significant role in improving employee experience for different components of the workforce.

White Collar Workforce
These are the employees who perform professional, desk, managerial, or administrative work. Due to COVID, most of the white-collar workers are working from home.

Therefore, organizations' entire focus is on outcomes and performance. HR tech will help you set competencies and CORE values that everyone can follow but also check the level of goal alignment in the company. If things aren't working, then goal-setting methodologies like OKR, 4DX, SMART, etc., will help align the individual, team, and company goals in one single direction.

For example, your marketing team is doing well. But one of the team members is struggling in terms of achieving the objectives and producing the results. Here, a manager can step in and have regular One on One meetings to solve the challenges faced by that employee.

People love to work at a place that they love and respect. Whether it's the process of setting policies, competencies, or anything else, HR tech allows you to give employees a consistent experience across the organization

Grey Collar Workforce
These are the employees who lie somewhere between the white-collar and blue-collar workers.

Banking and sales employees often fall under this category as they have to report to regional offices. Here, the key is to decentralize operations and distribute powers to local heads. Manually doing it will take hours and also be error-prone. HR, through technology, can solve this problem of meeting the demand of decentralized operations.

For example, leave policies at different manufacturing locations are framed by plant heads. These policies will be implemented location-wise. At one location, there may be automatic leave approvals. Whereas, at the other, employees might need to physically go to the manager, and apply for leaves. Having the technology in place will help you streamline processes for the work-force.

Blue Collar Workforce
This class of workers mostly perform manual labor and that too on a daily or contractual basis. It may involve skilled or unskilled labor.

Here the focus needs to be on managing employee overtime (OTs), Shift management, attendance, etc. and thus we need technology that can cater to these requirements.

For example, in the pharma or similar industry, a section of workers in the plant will be daily laborers, working temporarily. These people will have random shifts, and also their overtime periods will vary. Individually calculating info for every employee on paper will take HRs hours. HRMS, aided by tech, will give you all this information with the click of a button.

How HR tech can help you do more
HR tech can help you automate processes like performance management, payroll processing, expense management, compensation planning, and much more.

Set checkpoints to define a clear path
Employees feel overwhelmed when they have too much workload. Building milestones, success metrics, and a system to track them can help organizations ride the wave of change.

Provide flexibility
HR departments, aided by features like succession planning, training need identification, etc., provide employees the information they need to evolve with the business.

Create a great culture
People love to work at a place that they love and respect. Whether it's the process of setting policies, competencies, or anything else, HR tech allows you to give employees a consistent experience across the organization.

Improve productivity
By employing an effective listening strategy (Pulse surveys will help you out in this regard), you'll have a happier, more engaged, and productive workforce.

Optimize Manual Tasks
HR tech provides significant time savings for the business by automating manual tasks, but it must be simple to use.

Accurate employee data to help you win
Even when it comes to employees, leaders make decisions based on data. HR tech will help give you all employee data in minutes.

To wrap up...
Tech has a significant role in HR, but it is not the silver bullet. It's a helping hand and needs to scale along with your needs. Tech enriched with simplicity is the key.

As organizations evolve and continue to grow rapidly, a lot of elements will play a significant role in their journey towards success. But none is more important than the people themselves. Take care of people, and they will take care of the organization.