Observability: Steering Businesses to Success

Vidhur is a dynamic and highly motivated sales leader with a solid track record of building high performing GTM teams and delivering outstanding performance in increasing sales and retaining customer patronage. He is responsible for building the Go-To-Market team for New Relic India and scaling the current setup.

What are the core competencies a business leader is required to have?
From my experience and lessons learned throughout my career, some of the key skills that I've found helpful for my professional growth as a business leader include:
a.Interpersonal Communication: It is an essential skill for a business leader.Effective and clear communication is critical for building and maintaining relationships with employees, customers, investors and other stakeholders.

b.Change Management: As the maxim goes 'change is the only constant', the ability to deal and address change, especially in times of economic uncertainty, makes Change Management key to being an effective leader. To be able to adapt and thrive in a dynamic environment, while motivating and managing your team to stay focused, driven and productive is crucial.

c.Conflict Resolution & Problem Management:The ability to resolve conflicts and problems inevitable in any workplace environment in an effective and timely manner is important. Addressing an issue before it festers helps prevent long term damage and builds stronger relationships. A leader must develop the skills to identify issues, analyze the problem, effectively communicate and implement a mutually beneficial solution.

d.Strong Work Ethic & Discipline: A good work ethic, discipline and professionalism is fundamental to building a successful career. Having these traits can help anyone stand out in a competitive job market. A leader with strong work ethics can inspire the workplace and earn the respect of their colleagues.

e. Delegation: You cannot do all the work yourself. Capitalize on your team's strengths, access and develop your team's skills and abilities, and assign stretch goals and responsibilities to team members in a way that maximizes their strengths and potential. Effective delegation means more time to focus on more critical tasks, while building a stronger and capable team all of which inevitably helps to scale the organization.

The 202s Observability Forecast shows that while teams are striving to achieve full-stack observability, there's still room for improvement to optimize digital experiences, and New Relic is able to support these goals

How can observability help companies accelerate and enhance their digital transformation journey?
Data is the currency of digital transformation and is a knowledge bank of insights on your business and customers. However, it's critical to extract value out of the data easily and cost effectively so that organizations can make more meaningful business decisions. The problem in extracting this value (from data) is that we are dealing with significantly complex environments. The highly distributed use of microservices, containers and orchestration tools make it difficult to understand exactly what's going on in the system.

Observability plays a pivotal role by enabling organizations to measure how a system performs and identify issues and errors based on its external outputs (called telemetry data) and include metrics, events, logs, and traces (MELT). Observability is the practice of instrumenting systems to secure actionable data that details when and why an error occurs. Achieving observability brings a connected, real-time view of all data from different sources in one place where teams can collaborate to troubleshoot and resolve problems faster, prevent issues from occurring, ensure operational efficiency, and produce high-quality software that promotes an optimal customer/user experience.

Observability gives organizations a realtime perspective of how their systems are operating and helps them perform realtime analysis of where they are compared to their digital transformation goals. Once organizations have completed the transformation, cloud observability can contribute to their operational, business, and IT awareness and help improve their daily metrics to drive the digital experience. Observability can highlight things that may not be obvious, and is key to sustaining project goals, enabling innovation, and potentially providing new revenue opportunities or the ability to optimize the cloud build.

How do you stay updated on general business knowledge and trends?
I keep abreast of general business knowledge and trends by reading a wide selection of newsletters, research papers, social media and blogs. I also learn about industry happenings and best practices by speaking to peers and executives across similar and diverse industries, while my team keeps me updated on industry developments and insights. Most importantly, I learn from our customers, not only in terms of how they are using the New Relic Observ ability platform, but also about their pain points and potential opportunities in their respective industries.

How are Indian organizations adopting Observability?
New Relic's 2022 Observability Forecast report, which captures insights into the current state of observability and its growth potential, shows that 86 percent of Indian respondents see observability as a key enabler for achieving core business goals, which implies that observability has become a board level imperative.

Observability is high on the priority list for Indian enterprises; however, many businesses are still learning about outages through multiple monitoring tools and discovering system interruptions through manual tests or incident tickets and complaints. Respondents surveyed in India indicated that they longed for simplicity, integration, seamlessness, and more efficient ways to complete high-value projects.

As Indian organizations race to embrace technologies like blockchain, edge computing, and 5G to deliver optimal customer experiences, observability supports more manageable deployment to help drive innovation, uptime, and reliability. The 2022 Observ ability Forecast shows that while teams are striving to achieve full-stack observability, there's still room for improvement to optimize digital experiences, and New Relic is able to support these goals.

What are the main benefits of observability for Indian businesses?
Organizations must rethink the way they monitor dynamic systems. Businesses today increasingly depend on digital channels for customer satisfaction and revenue, and organizations that are focused only on uptime miss huge opportunities to increase customer engagement and improve business results. This is where observability and New Relic come in to help customers optimize their monitoring portfolio to drive business outcomes.

Observability platforms provide organizations the ability to understand the internal and current state of an IT system based on the data it generates such as metrics, logs and traces. This data can be processed into events and KPI measurements to drive actionable insights into system performance and security. By adopting an observability platform, tech teams will be equipped to deliver highquality software at speed and scale, build a sustainable culture of innovation, optimize investments in the cloud and modernize their tool sets, and witness the real time performance of their digital business.

Capillary Technologies, a leading Bengaluru-based omnichannel loyalty management and customer engagement platform, is a customer example that provides a strong use case for observability. New Relic enabled Capillary Technologies to drive seamless customer experience (CX) for global retail customers. Capillary Technologies saw a 75-80 percent improvement in troubleshooting times, cutting issue resolution from over 60 minutes to under 10 minutes. The uptime and platform stability improved significantly, from 99.5 percent uptime to consistently hitting 99.9 percent.