Bengaluru headquartered AI based conversation intelligence platform Convin has raised $6.5 million in a Series A funding round. The funding round was led by India Quotient and the round also witnessed the presence of new investor JSW Ventures as well as few existing backers, including Kalaari Capital, Titan Capital Winners Fund, Sparrow Capital, and 9Unicorns.

The startup was founded in 2021 by IIT Delhi alumni Ashish Santhalia, Bharat Patidar, Atul Shree, and Durgesh Choudary. Convin empowers customer-facing teams like sales, support, and collection with AI-based tools to track and analyze agent-customer interactions. The startup will use these fresh proceeds to expand the core team and distribution channels.

The startup's platform is centered on three key product suites: the Real-Time Suite, Post-Interaction Suite, and Convin Insights Suite. These solutions are designed to tackle major issues in the contact center industry, including agent inefficiencies, misselling, low conversion rates, and poor customer experiences.

The founder Ashish Santhalia told, “This funding round is a testament to the belief our investors have in Convin’s vision and the impact we’re making in the contact center industry. With more resources we’ll focus on accelerating our growth trajectory, driving innovation in conversation intelligence and expanding our footprint across India and Southeast Asia."

He also added, “We have had the privilege of collaborating with Ashish and his team since leading their seed round in 2022, and we remain enthusiastic about supporting their growth in this current round. Their profound domain expertise and scalable AI solutions make them well-positioned to drive innovation and transform customer interactions. We are confident that Convin will continue to expand and emerge as a major global leader in the conversational intelligence sector.”

The startup has claimed that, it has served 80 clients across various sectors, including banking, insurance, finance, e-commerce, edtech, and retail. Few of its notable clients are Reliance Nippon, Titan, Puravankara, Thyrocare, and LazyPay.

The startup is targeting 200% growth in new customers and expects to triple its revenue in the 2024-25 fiscal year.

The Managing Partner at JSW Ventures, Sachin Tagra explained that, Convin had rapidly scaled their AI-driven products for customer-facing teams, achieving a strong market fit. With the new investment, they were expected to reach new milestones in product development, technology, and sales, positioning themselves to capitalize on opportunities in the AI-driven contact center space.