Team Startupcity

·  Rifa AI raises $1.1M to scale voice automation in regulated sectors.

·  AI voice agents have handled 3M+ minutes of calls, reducing human load by up to 70%.

·  Expansion plans focus on North America and compliant AI deployments.

Rifa AI, a startup that specializes in enterprise voice automation using conversational AI, has secured $1.1 million in a round led by Seaborne Capital. The new capital will drive the company's growth into North America as well as speed up development on its regulatory-compliant, modular voice AI platform.

Established by IIT Bombay graduates Sameer Fulzele and Shubham Khoker in 2023, Rifa AI develops human-like AI voice agents that automate workflows at call centers, especially in highly regulated sectors like healthcare, insurance, and financial services. It integrates with enterprise infrastructure like CRMs, ERPs, and telephony infrastructure to provide real-time, policy-compliant voice interactions.

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 Sameer Fulzele, co-founder of Rifa AI stated,

Voice AI in regulated industries is not so much about speech recognition it's about decision-making within strict policy and system frameworks,Our mission is to scale voice workflows where compliance has historically demanded human agents.

To date, voice agents of Rifa AI have processed more than three million minutes worth of customer interactions, hitting end-to-end question resolution of up to 60% and decreasing human agent call volume by as high as 70%.

The system streamlines operations such as appointment booking, payment notice, order fulfillment, and first notice of loss (FNOL) intake, while ensuring compliance with regulations like HIPAA and TCPA.

The firm will employ the funding to expand its sales and engineering staff, enhance product capabilities, and establish a localized, compliant North America presence.