In recent years, Northeast India has become an unexpected hub for technological innovation, captivating the attention of global players seeking untapped potential. This region, known for its breathtaking landscapes and diverse cultures, is now witnessing a transformative tech revolution. Spearheading this progression is Dhrupad Technologies which has swiftly ascended to become a leading force in the global IT landscape. By harnessing the latent IT technicians of Northeast India, Dhrupad Technologies has not only addressed the escalating demand for advanced technology solutions but has also redefined the region's role in the digital world.

Fueled by a surging global demand for top-tier technology solutions and service providers, Dhrupad Technologies excels in diverse domains, including IT support and consultation, software and web development, and BPO services. Anchored by two fundamental pillars-software development services and process management the firm renders top-notch services. With specialized teams for software, web development, and design, Dhrupad navigates the tech spectrum adeptly, from sleek websites for startups to intricate ERP/ CRM/CMS solutions. Moreover, its prowess extends to fully managed process management services, encompassing customer support, service delivery, and internal team management, and more across multiple sectors.

Dhrupad Technologies recognizes that customer expectations are pivotal to its growth. This perspective drives a proactive approach where the firm delves beyond customer requests. Rather than merely

providing what's asked, the firm discerns what’s truly needed and presents innovative solutions that contribute to the client's success. The focus on holistic customer growth nurtures symbiotic relationships that serve as a cornerstone of their competitive advantage. Notably, the enduring loyalty of returning customers, steadfastly aligned since the company's inception, underscores Dhrupad Technologies' commitment to sustaining and fortifying its competence.

Harnessing technology as a potent ally, Dhrupad Technologies has refined IT support and consultation. Embracing cutting-edge tools, the firm streamlines daily operations and seamlessly integrates office and remote work. Moreover, client feedback, a catalyst for advancement, assumes a pivotal role in Dhrupad's approach, fostering open communication via live chats with account managers for swift issue resolution and immediate feedback incorporation. Monthly and quarterly meetings further enhance transparency, nurturing an environment of continuous improvement.

“We take immense pride in being an employee-centric company, believing that empowering our staff leads to better customer service. Our emphasis on a positive work environment stems from the understanding that happy employees result in satisfied customers. This commitment benefits both our team and the service quality we offer. With our low attrition rate as proof, our dedication to employees enhances their ability to address customer needs effectively. This positive loop of well-being translates to exceptional customer experiences, as our engaged team goes the extra mile. Our focus on customers is intertwined with our employee commitment, forming a successful foundation”, emphasizes Samarjit Baruah, Founder, Dhrupad Technologies.

The genesis of Dhrupad Technologies can be traced back to 2013 when Samarjit Baruah embarked on a journey to provide overseas IT support. This modest endeavor snowballed into a more structured entity, officially registered in 2016. Its trajectory led the firm from offering IT support to micro and small enterprises to venturing into software development and process management for global clients. Challenges, inherent in any journey, have only fortified Dhrupad's resolve. Each obstacle has been viewed as an opportunity to learn and grow, culminating in a stronger, more resilient organization.

Dhrupad's mission statement encapsulates its overarching goal- ‘Make doing business simpler and efficient-audaciously, anywhere’. Having collaborated with diverse countries across Europe, North America, South America, and Asia, Dhrupad has honed the ability to transcend geographical barriers, propelling business efficiency and simplicity on a global scale. Looking ahead, Dhrupad Technologies is poised for expansion. With strong teams in software development and process management, the company is primed to broaden its reach. The roadmap includes launching proprietary software products and extending process management services to a wider clientele.