inResto: The Complete Restaurant Operating System
Vijayan Parthasarathy & Vamsi Yalamanchili
Being a part of the crowd there and seeing this, the duo started to discuss the possibilities to address this problem once and for all. By the time they got the table, they realized how a smart waiting list management system could dramatically transform the way restaurants handle busy hours and enhance customer expectations. This led to the ideation of inResto in 2014 where the primary idea was to create a queue management system. This metamorphosed over the next three years into a complete Restaurant Management suite.
Focused on Food & Customer...
At present, inResto is the leading restaurant tech solution
providers that connect various revenue and help establishments make informed business decisions based on the data collected. “We offer a suite of products that help restaurants manage their tables, menus, home delivery systems, feedback, loyalty programmes, engagement campaigns, white label apps and websites, and even in-restaurant ordering. We feel these not only help restaurants become more efficient and productive, but it also helps make the whole dining experience for customers more personalised and pleasant.” mentions Vijayan Parthasarathy, Co-Founder & CEO, In Resto.
These products can help a wide range of restaurants - from QSRs to fine dining establishments to casual restaurants and bars. “Restaurants and cafes can choose from our range of
inResto has essentially eased operations for restaurants in a wide variety of ways and has helped businesses focus on the important aspects, which is ‘food and customer service’
inResto's Growth Story
In 2015, Dineout, a part of Times Internet Limited - one of India’s largest table reservation service providers acquired inResto. This transformed the overall perspective of the business, and the acquisition helped the company access all the existing partners of Dineout. Due to the existing relationships that Dineout had at that time with more than 5,000 restaurants it was easy to scale up inResto's client base. Also, inResto helped Dineout scale down its call center as table reservations could now be managed by the restaurant using inResto Queue and the Dashboard. “We seat close to 600,000 entries of feedback every month for restaurants to analyze, quantify their performance, and make changes for the better,” says Vijayan.
What's in Store?
Sailing against the wind, inResto is aiming to enable technology from valet to valet. “The idea is to recognize our customers from the moment they give their car to the valet, identify their reservation, give a personalised experience based on their past visits, to accept the payment with ease, collect valuable feedback, notify the valet to bring their car around while they pay the bill and have the car ready by the time they exit the restaurant,” explains Vijayan.
Vamsi further adds, “We are seriously working towards this vision and we hope this would be possible by the end of 2018.”