WooCabs has established great reputation in the past five years and is one of the most promising transportation options and a successful aggregator. "India is a cost sensitive market and has a huge impact on customer base. So we worked on this keeping market size and demand in mind. We believe we are doing pretty well and positioned as one of the greatest options in the transportation aggregator ecosystem," Chitranshu mentions.
WooCabs has established great reputation in the past five years and is one of the most promising transportation options and a successful aggregator
Carving a Niche
WooCabs offers cab booking services such as On Demand City Taxi, City Car Rental Services, One Way Outstation Taxi Service (Limited Routes), Round Trip Taxi Booking, Multi Day & Multi City Trips, amongst others. Most of the enquiries comes for leisure and business travel. To ensure customers contentment, the team communicates, treats and offers best of its services to its new and returning customers.
The company has a team of six dedicated to WooCabs booking management. This team is the backbone of the day to day operations and handle requests through emails, messages, mobile app, website and phone. Besides, it has three dedicated technical team members who are responsible to update, upgrade and manage all of the mobile, web and backend technology platforms for smoother booking and execution process; three key Account managers and customer service professionals for corporate tie ups with OTAs i.e. MMT, Clear trip, and others.
The Road to Success
WooCabs commenced its operations in Chandigarh in 2014 and after five years, it is now operating in 15 cities in northern region of India. It is currently serving on about 50 major routes with an average ticket size of INR 2500. At present, the company receives over 150 booking requests every day and handling it quite well with 1000+ vendors on platform.
"We are currently expanding our presence in more tier one and tier 2 cities. We are quite slow on this as we want to make our technology platforms more robust as we are in middle of making massive changes in our mobile app platforms which will make it easier for users to book and respond to booking requests," he concludes.