In the midst of the hype around AI and ML, terms like RPA, Automation, Robotic Automation, Robots, and Bots are all synonyms for a dramatic business paradigm change that is likely already familiar to you.

Veterans in the industry have stated that the adoption of RPA may be the most eagerly awaited aspect of the 5th Industrial Revolution. Automation promises to usher in a completely new way of life, much as entrepreneurs in the eighteenth and nineteenth centuries replaced cottage industries with mass-production technologies. Automated solutions are more than just tools for workers, in contrast to the machinery in those early industries. Many of the routine jobs that have historically been done by humans can be replaced by automation solutions, which can also offer better, more effective service while freeing up staff to work on higher-value duties.

The world is changing, and robotic automation merits further study since it has significant potential for contact centres. However, it ought to be because it is accelerating your rivals. According to a recent survey, almost three-quarters of businesses intend to automate labour activities or have already started automating low-level jobs. Consider the reasons why your company should be seeking robotic process automation today rather than waiting until tomorrow.

Rest assured that your rivals are hoping you won't automate. Organizations that effectively utilise robots get a definite competitive advantage. Consider carefully what robotic process automation can accomplish for you if you want to keep up with firms across the world and in the customer relations sector. We have assembled the top RPA startups who are on the verge of ushering in the 5th industrial revolution.